Delivery area
Orders are shipped within European Union countries. We do not deliver outside Europe: the movement of seeds is subject to strict plant health rules, which we follow scrupulously.
Preparation and dispatch times
Every order is packed by hand within two (2) working days. Transit time then depends on the destination country and the carrier.
- [TO BE COMPLETED — indicative times per zone and chosen carrier]
Shipping costs
Costs are calculated automatically at checkout, depending on the destination.
- [TO BE COMPLETED — price grid and any free-shipping threshold]
Packaging and storage
Seeds are shipped in protective, labelled packets showing the variety and harvest year. On arrival, keep them dry, away from light, ideally in the fridge until sowing.
Damaged or missing parcels
If a parcel arrives visibly damaged, note reservations with the carrier and tell us within 48 h at nicolas.akatsuka@hotmail.fr, with photos if possible. If the parcel has not arrived within the stated time, contact us: an investigation will be opened with the carrier.
Returns and withdrawal
You have fourteen (14) days after receipt to change your mind. Packets must be returned unopened and intact. Please email us before sending anything back so we can give you the return address.
Return costs are at your expense, except in the event of our error or a non-conforming product.
Refunds
Refunds are issued within fourteen (14) days of receiving the return, to the payment method used for the order.
Limited stock — Elite range
Elite lines are produced in very small batches. If a variety sells out after your order is validated, we will tell you immediately and offer either a full refund or an equivalent variety of your choice.